The lack of service from Camelot about their lottery website did get me thinking about the other companies I've received terrible service from (Lloyds TSB and Vodafone being the two worst recently).

I've just got off the phone to Virgin Money and I had to laugh about it. I've moved to a prepaid credit card and so decided it's time to cancel my card with Virgin.

So I ring the number on their website. Straight through to an automated system, but no ordinary automated system, instead of pressing buttons it uses voice recognition technology.

It asks me about my problem. I tell it that I want to cancel my credt card. It doesn't understand. I make up an answer it might understand in order to get put through to a real person. It doesn't understand. I try again, this time using cancellation instead of cancel. It understands!

Now it wants to know what I wish to cancel. My credit card or payment protection (which I don't have). Easy enough.

Now it wants to know my card number. Gets it right first time. Then my date of birth, this bit took two goes. After all of this it tells me it will connect me with someone who can help. Hooray!

Then I get another automated voice - "we cannot connect you now as no-one is here. Our normal office hours are....Saturday until 1pm"!

Another four minutes of my life wasted. Why didn't they just say the office was closed to start with?

Only consolation is that the call was freephone so Virgin were paying for it. If I was in any doubt about cancelling my card this has definitely made my mind up. Cheerio Virgin, you won't be getting my custom again.

When will companies realise that automated systems and foreign call centres don't provide the level of service that customers want. Just put me through to someone I can talk to.