As I'm the first one to start shouting when I receive bad customer service, and I've had a rant at Virgin before, it seems only fair that I report when I have some good service from them.

It didn't start well. I called them on Saturday to report my mobile had stopped working. I got straight through and we established that the phone was still under warranty. Then the phone line went dead.

I called straight back and got put in a queue. 15 minutes later I was still on hold and decided enough was enough. I put the phone down and got onto their website.

I managed to register my account with them and from there send an email to tell them the problem. They promised a reply within 48 hours but I wasn't holding my breath.

I've just received the promised contact, a phone call, and the nice man on the phone has arranged for a courier to come out and swap my phone for another one. Marvellous, well done Virgin Mobile.

Of course it could still go horribly wrong with courier problems etc. but for the moment I'm very happy that this problem has been sorted out without any fuss.

My contract is due for renewal in the next couple of months and if this all goes smoothly I will probably renew with Virgin Mobile. Listen up businesses - GOOD CUSTOMER SERVICE WORKS!

On the subject of customer service, complaints and Virgin, if anyone hasn't yet read the Virgin complaint letter which is thought to be one of the funniest ever, you must have a look at it. It made me cry with laughter.

There are rumours it is a crafty PR stunt however that doesn't stop it being hilarious.