Just received another pathetic letter from the Royal Mail in relation to my lost post item. They are still refusing to compensate me for the lost item without giving any sensible reason for their refusal.

They are also refusing to answer any of my questions, probably because it would expose their position as ludicrous, trying to get out of a compensation payment which they should rightly be paying.

The Royal Mail are arrogant and contemptuous of their customers. This is borne from their many years as a monopoly supplier. If your customers can't go elsewhere and have no choice but to use your service why treat them with respect? After all they have to keep using your services.

I can't wait until their monopoly position is broken and they have to compete in the real world. They are in for a real shock and I can't see how they will survive given their shocking customer service.

I've expressed my disgust with them via a new service from You Gov - Tell You Gov. By the looks of it I'm not the only dissatisfied customer. The Royal Mail are no longer held in much esteem due to their lack of integrity, amply demonstrated by their handling of my claim.

But I'm not leaving it here. I will be writing back and escalating the matter as far as I can. Why should I suffer financially due to the incompetence of the Royal Mail? They lost the item, which was sent by a method entitling me to compensation, and now refuse to compensate me.

Beware the Royal Mail, do not trust the Royal Mail as you too could face trying to get what is rightfully yours from an organisation that is morally bankrupt and determined to refuse compensation under any circumstances, no matter how legitimate.

Royal Mail - if you really don't want to pay out compensation here's an easier way - STOP LOSING PEOPLES MAIL!